Before a course starts
Contact us as soon as possible if you need to cancel. Any statutory cancellation right and refund will depend on how the course is supplied, when access begins and whether you asked us to start within a cancellation period.
After lessons or digital access begin
If you expressly ask for lessons or digital access to begin early, any refund may be reduced to reflect services already supplied. Digital content rules may affect cancellation rights once access begins with the required acknowledgement.
Rescheduling
Where practical, rescheduling or account credit may be offered instead of a refund. Missed lesson and notice periods must be confirmed in the order summary before payment.
Courses cancelled by us
If we cancel a course and cannot offer a reasonable alternative, we will refund the affected service that has not been supplied.
How to request a refund
Email hello@stevehocaenglish.com with your order number, course name and reason for the request. Approved refunds should be returned to the original payment method.
Have these terms reviewed after deciding whether each product is a scheduled service, digital content, subscription or mixed course. Cancellation wording must match the actual fulfilment flow.